Responsible Gaming
Gaming Should Be Entertainment
At Heaps Good Friends, we believe that online pokies and casino gaming should be enjoyed as a form of entertainment only—never as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it may be time to seek support.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access and use our services. We are committed to preventing underage gambling and comply with all Australian regulations.
Warning Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, problem gambling may be present:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Experiencing mood changes or irritability when not gambling
- Neglecting work, school, hobbies, or relationships due to gambling
- Borrowing money or going into debt to gamble
- Feeling anxious, depressed, or stressed related to gambling
- Failed attempts to reduce or stop gambling
- Lying about the extent of gambling activity
- Using gambling to escape problems or negative emotions
Self-Help Tools & Controls
Take control of your gaming experience with these responsible gaming features:
- Deposit Limits: Set a maximum amount you're willing to deposit over a daily, weekly, or monthly period
- Loss Limits: Set a maximum amount you're prepared to lose during a gaming session
- Reality Checks: Receive reminders about how long you've been playing and how much you've wagered
- Session Time Limits: Automatically end your session after a set period
- Self-Exclusion: Take a break from gambling by excluding yourself from your account for a period you choose (24 hours to several years)
- Account Closure: Close your account permanently if you wish to stop gambling
To access these tools, log into your account and visit your responsible gaming settings, or contact our customer support team.
Support & Help Resources
If you or someone you know is struggling with gambling, professional help is available:
Australia
- Gambling Help Online — Free, confidential counselling service
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7)
International Resources
- United Kingdom — GamCare
www.gamcare.org.uk - United Kingdom — GamStop
www.gamstop.co.uk - Canada — Responsible Gambling Council
www.responsiblegambling.org - United States — National Council on Problem Gambling
www.ncpgambling.org
Need Help?
If you're experiencing problems with gambling, please reach out for support today. There is no shame in asking for help—problem gambling is a recognised condition, and treatment is effective.
Contact Gambling Help Online on 1800 858 858 or visit their website for counselling, support groups, and resources available 24/7.
Your wellbeing is our priority. Play responsibly.